Please send returns to the following Address:
200 West 70th Street, Suite 14G
New York, NY 10023
BRAS AND UNDERWEAR
We will not accept returns on bras or underwear due to health laws.Once the bras are shipped and the Carrier has picked them up, the ownership is transferred from us to you. As such we will not accept refused packages by the customer once we ship bras and underwear.
CUSTOM MADE GARMENTS
We will not accept returns on custom made garments. we do make a prototype of any item you order for fitting before the final garment is made. Any changes are pinned on the prototype and necessary changes are made to the pattern before your item is cut. This process ensures the best possible fit.
We will not accept returns on made-to-order garments. When you place an order for a made-to-order garment, that garment is tailored for you after you have tried the same style and size form our ready wear collection and perhaps wanted a different color or fabric. The process is the same as custom made garments except that we tailor the suit based on our ready made pattern instead of a custom pattern drafted with your unique measurements. Once we start work on your made-to-order garment that order cannot be cancelled.
Items purchased on the site can be cancelled if items are not shipped yet. Once the items are shipped the order cannot be cancelled.
Orders on custom garments cannot be cancelled once you have made a deposit payment or when the work on drafting the pattern and making the prototype has started.
Custom-made refers to a garment that is made from a pattern that is created for your body measurements and is not based on a pre-existing pattern. A made-to-measure garment on the other hand refers to a garment that is made with your body measurements but the pattern has already been created based on a fit model ( not you). That pre-existing pattern is altered to accommodate your measurements. Some companies misguide and confuse consumers by advertising their made-to-measure service as custom made. When they in fact do not develop a pattern from scratch for your body shape but they simply alter an existing pattern to your measurements and call that custom made. This off course offends an educated customer.
At Bluesuits when we use the word Custom made we mean that a pattern is made from scratch with you measurements. For a custom made garment we either visit you or you visit us when all the necessary measurements will be taken, alternatively, you can send us your measurements. We then make a sample in a fabric similar in properties to your final garment and send that to you. Any necessary changes will be made to the sample and once those changes are approved by you we will make the final garment.
Our Made-to-measure garments can be customized to your specifications. You will find that because Bluesuits line of clothing is based on the unique body shapes of women, we already have styles in every category including jackets, pants, skirts and dresses that will fit your unique body shape so often our customers will customize the color, fabric or trim. We also accommodate full figured women up to size 22 and depending on your needs we would recommend custom or made-to-measure. Petites and tall women are able to find garments from our ready-to-wear collection but we are happy to provide you with a custom-made or made-to-measure garment, be it an interview or work suit or a dress or jacket.
We make all of our garments in our factories in New York City so the delivery time for our made-to-measure garments is about 10-days. under certain unforeseeable circumstances it might take longer.
We take pride in having our garmetns made in New York City and support Made in USA, not only because we want to keep jobs in the United States and these factories running but also because we have strict quality control measures and we closely over see the production of our garments in every step of the way. As expert fashion designers know it is best to make jackets in a jacket factory, pants in a pant factory and dresses in a dress factory and so on. Among many reasons beyond the scope of this page are the machinery and sewing skills. At Bluesuits we stick to best practices so when you receive your Bluesuits garments you will immediately notice the high quality of workmanship that sets us apart.